COURSE OVERVIEW

ServiceNow Online Training Course:-

ServiceNow – The ServiceNow or ServiceNow Inc. is an American cloud computing company catering to a lot of software needs to the worlds IT economy. ServiceNow Inc. has its headquarters in Santa Clara, California. This organization was founded in 2004 by Fred Luddy and since the beginning, it has earned a lot of trust and growth over the years by its outstanding work.

ServiceNow as a Software -If you use the service management software ServiceNow then you will get qualitative working interface in terms of doing –

  • IT services management (ITSM)
  • IT operations management (ITOM)
  • IT business management (ITBM)

ServiceNow completely works on the service model that corrects the root cause of service issues and enables a prominent self-service. It is used for –

  • Human Resource
  • Collaboration with other teams
  • Resource Sharing within the organization
  • Better communication building
  • CX And Customer Service
  • UX or User Experience Betterment
  • Security and Privacy Concerns
  • Software Development Purposes
  • Accomplishing the enterprise needs in terms of marketing, finance and field service attributes.

ServiceNow is a software that has multiple features and functions that let you work out vast aspects in a single platform. So if you learn ServiceNow today, you would make yourself capable of performing a lot of tasks which are highly valuable for the organization. Such a skill brings your value up in your organization and you will find the investment productive.


MODES OF TRAINING

$149 Price
SELF-PACED LEARNING

Absolutely Free
Videos
Quizzes
Free study Materials

$285 : 25 hrs
INSTRUCTOR-LED TRAINING

Advanced sessions
Interview Q&A
Free study Materials
Premium Technical support

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CORPORATE TRAINING

Advanced sessions
Interview Q&A
Free study Materials
Premium Technical support


CURRICULUM

1.  INTRODUCTION TO ITIL

  • Introduction to ITSM
     
  • Incident Management
     
  • Problem Management and change management
     
  • Service Request Management
     
  • Configuration Management Database
     
  • SLA’s and OLA’s

 

2.  INTRODUCTION TO SERVICENOW

  • Tool Introduction
     
  • Current Competitors
     
  • Releases
     
  • User Licenses
     
  • Using Wiki and Community

 

3.  BASIC ADMINISTRATION

  • Customizing Home Pages
     
  • Form Layouts and list layouts
     
  • Adding Users to Groups
     
  • Granting Roles to Users
     
  • Introducing Applications and Modules
     
  • Creation of tables and Modules
     
  • Creating tickets and raising Requests
     
  • Creating SLA’s
     
  • Performance Metrics

4.  ADVANCED ADMINISTRATION

  • UI Policies
     
  • Notifications
     
  • Dictionary Entries and Overrides
     
  • Data Policies
     
  • List Control and Calculations
     
  • Exporting the Data from Service-Now
     
  • Update sets imports and Exports
     
  • Scheduling Jobs

5.  SCRIPTING

  • Business Rules
     
  • Client Scripts
     
  • UI Actions
     
  • Script Includes
     
  • Jelly Scripting

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OUR COURSE IN COMPARISON

FEATURES Meritstep OTHERS
Demos at Convenient Time?
1-1 Training
Batch Start Dates At your Convenience Fixed
Customize Course Content
LifeLong Access to LMS
24*7 Support
EMI Option
Group Discounts

COURSE OBJECTIVES

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We the Meritstep are an online learning platform. The cyber training of Meritstep comes in various f
We are a group of people, who are experts in the IT field, and holds in-depth knowledge in the corpo
Anytime from anywhere, you can do our courses. Meritstep provides complete online courses, as we hav
We have people like the high time corporate professionals with years of experience and educated in t
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Meritstep only brings you such courses which are considered as the hotcake skills in the market. By
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